Managed IT Support Pricing Plans for Savvy London and Kent Businesses
Our IT support pricing plans, allow you to mix and match, choosing the right plan for every member of your team. Microsoft licences, security and full support all included and delivered locally across Kent, London and the South East
Our Core IT Support Plans for SMEs in Kent
All our Managed IT Support pricing plans are completely flexible — match each of your team members to the plan they need and even choose between monthly or annual contracts per worker. Annual worker plans include a discounted rate, but all plans are billed monthly to make budgeting easy.
Casual Worker -
The Essential Plan
A simple, reliable plan for light users needing secure cloud access and basic Microsoft apps. Ideal for part-time staff, freelancers or BYOD employees across your business.
Secure Worker -
The Complete Plan
For staff who need fully managed IT, complete protection and unlimited support. Everything your business needs to be more productive and secure.
Casual Worker Plus -
The Enhanced Plan
For users who rely on cloud and desktop apps to get work done but still use their own devices. Great for hybrid workers who need more functionality than the Essential plan.
Our Business Plan Pricing Explained
Simplified IT support designed for SMEs
Built around three core plans, our pricing model is designed to suit small and medium businesses that need flexibility in their workforce. These plans deliver the essential IT services needed by different worker types.
Flexible IT services to meet changing business demands
We have been delivering rolling monthly contracts for nearly two decades, and many of our first customers are still with us. Some IT companies now offer monthly contracts, but these are usually based on fixed revenue. Our flexibility comes from an itemised billing approach where each individual worker or bolt-on service is it’s own subscription. Individual subscriptions could be for 30 or 365 day terms, giving you complete control over monthly costs without compromising on tools, support or security.
The right plan for everyone
The Secure Worker plan is our core offering which provides for the more traditional approach where we support and manage your whole IT operation from the cloud to end user devices. However, the need for contractors in the the gig economy, project staff, seasonal fluctuations or those working from home on personal devices, needs a robust approach to Bring Your Own Device (BYOD). Our Casual Worker offerings provide secure access to company data with support for company resources, but responsibility for the device compliance rests with the owner.
Our bolt-on services
In addition to worker plans, you may have additional requirements, such as telephone services and call plans, managed Teams Rooms equipment, CoPilot AI and other licenses or simple mailboxes for applications. We cater for all business requirements with additional subscriptions as required.
Typical cost ranges for SMEs
Our plans are completely scalable and our customers range from 1 – 300 end users. We also have enterprise plans for companies that require additional features or are above 300 workers. As an all inclusive IT service, which also includes all your MS365 licensing, when compared side by side with competitors, we are invariably cheaper. Our commitment to managing your costs comes from communication and finding the least cost method of delivering a requirement for only the time it is needed. Using our pricing calculator (below) you can get an idea of your core monthly expenditure, of course you can get in touch for an accurate quote.
Feature Comparison Table
Pitch Partners Monthly Pricing Calculator
Choose how many users you need on each plan. Your price updates instantly — including all Microsoft licences.
Frequently Asked Questions
Is managed IT support charged per user or per device?
We operate on a per user (or bolt-on) per month model.
What is the standard contract term for managed IT services?
Traditionally IT support contracts run for 1 year or longer. Some providers offer 30 day rolling contracts. With our plans, you can have mixed terms. Each worker or additional service will have it’s own individual term of either 30, or 365 days where discounts apply.
Is there a minimum number of users for IT managed services?
No. Services are delivered per paid subscription. You can change these as required.
What are your SLAs for IT support response times?
We define priorities based on Impact and Urgency. Our targets are:
- Urgent – 15 mins
- High – 2 Hrs
- Medium – 4 Hrs
- Low – 8 Hrs
Do Managed Service Providers include Microsoft 365 licenses?
All our plans include the required Microsoft 365 licenses and we handle all the purchasing and management. Make sure to check with potential partners as many do NOT include Microsoft licenses.
What is the average cost per user for managed IT support services?
When comparing providers you need to make sure you are comparing like for like services. Generally speaking the average price for a comprehensive package across the UK is around £100 per user per month, however onsite visits are often charged extra.
We include onsite support visits within our service area of London, Kent and the South East
What services should be included in a managed IT support contract?
Services you should be looking to include are:
- Unlimited helpdesk (no ticket caps)
- Endpoint Detection & Response (EDR)
- Patch & vulnerability management
- Microsoft 365 administration
- Backup monitoring (often M365 + endpoints)
- Security baseline & hardening
- User onboarding/offboarding
- Vendor & ISP coordination
- Strategic IT planning / vCIO input
- Remote and Onsite Support
Do IT support pricing plans include 24/7 service?
No. Our pricing plans include support within normal business hours. Scheduled Out of Hours work and emergency 24/7 calls would incur additional fees.
